WHAT IS CUSTOMER SERVICE TRAINING

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Customer Service Training

The number one reason a customer will return for your product or service is customer service. No matter what type of industry, if you make your customer or client feel special it will surely be beneficial to the success of the business.

What are the benefits? Retention, expansion of customer or client base through word of mouth, and financial gain for the organization as well as the individual.

Why should I invest in training? 

All stakeholders that deal with customers, clients, or people in general need to understand how the service they give as the face of an organization can benefit the individual as well as the organization.

Studies show that 95% of customer retention is due to their customer service experience. A customer or client will disregard pricing for a good experience and this training

will show how everyone can benefit from customer services training. Studies also show that organizations that invest in customer service training get 100% return on the investment.

 

BENEFITS OF CSR TRAINING AND DEVELOPMENT

CLIENT MANAGEMENT

The ultimate goal of client management is to build and maintain good client relations that leads to retention and growth of customer base.

INQUIRY MANNERISM

We help your staff  to acquire the  key attributes for CSR. These include politeness, professionalism, positivity, active listening, and empathy which can be used to improve the customer experience

TEAM DEVELOPMENT

A great team focuses on customer experience and not job title/description, personal opinion, or competition. This takes communication, empathy, understanding, and unity through the common bond of giving great customer service

ESCULATION CONTROL

We work with your staff to obtain the knowledge of de-escalation, conflict resolution, listening, and understanding to objectively respond to complaints, questions, and concerns. 

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QUALITY IMPROVEMENT

Quality improvement aims to make a difference by improving safety, effectiveness, and experience.

 Quality improvement defines the process in a way that promotes the safety and understanding of the inner workings at the workplace.

Safety issues can be a great financial burden to any industry, however if it is addressed and understood it could prevent future quality issues that can interfere with production, growth, and profits.

Quality improvement also increases service or product delivery. Quality improvement training has reduced safety issues, increased profits, and even improved processes across industries. 95% of organizations that participate in quality improvement report great positive outcomes both financially and with productivity.